“Why can’t I just work here?” is a question that many physicians may ask at the end of a long day. There are many tasks to be completed. There is a never-ending supply of work to be done. On top of that, no matter how much work we get done, it seems like there is always the demand to do more. It eventually becomes exhausting.
To be even more practical, there are patients who are depending on us. These are people who WANT and NEED to get better so that they can go about their daily lives. They need to go to the operating room so that they can recover from their injury. They need their medications to lower their blood pressure or better control their diabetes before something terrible and irreversible happens to them. They need their cancer treatments to prevent metastatic spread and an irreversible outcome.
Similar to what I discussed here, it isn’t hard to get ‘stuck in the suck.’
If we want to make things better. If we want to help our colleagues and our patients, it isn’t enough to just work here. We have to be willing to look critically at what we do on a daily basis. We have to be willing to look for solutions to make it better. We have to be willing to come to the table and discuss these issues with the people in charge. Sometimes, we have to be willing to drag the leaders to the table to explain to them why things aren’t going well.
And….
We have to be willing to do it the right way. Attitude matters, much as we don’t want it to. We can be disappointed. We can even be angry when things don’t go as we would expect them to. BUT, you have to be angry and disappointed in the right way. You have to attack the correct enemy. It isn’t the administrators. It isn’t the patient. It isn’t the charge nurse. It isn’t the scrub tech. It isn’t a student or a resident or a fellow. It isn’t even YOU! Be mad at situations, at the inequalities that our patients face. Understand and point out the fact that we’re all in this together, and, sometimes, despite everyone’s best efforts, we all miss the mark.
Here’s the most important thing that we all need to be reminded of. We’re humans taking care of humans. There aren’t any robots involved. There aren’t any gods involved. Everyone is fallible. Perfection is the goal, but it will rarely, if ever, be obtained.
So, control what you can control. Own what you are an expert in. Don’t settle for doing it wrong or something that harms patient care.
HOWEVER, and this is important….
You can’t be a jerk and then claim doing so in the name of better patient care! You still need to be respectful.
Say “hello” to your colleagues in the hallways. Learn who you work with. Who are they when they leave the hospital or the clinic? Fostering these relationships will help to create the psychological safety necessary to allow everyone to speak up. You’d be surprised where the solutions to problems will come from. Give everyone a voice. If a person’s voice isn’t being heard, take them with you to the forum where people can listen.
Ask for help. Find the experts in whatever the problem might be. Just like we are supposed to seek out disease, seek out solutions! If you try something and it doesn’t work, regroup and try something different.
I saw something bemoaning QI work and calling it worthless. If you do the right QI work, it isn’t worthless. We should be working on QI every single day. If we want to help our patients, we have to lead the way.